The intelligent support bot for Airlines

Come join our customers & partners

in the press

TITLE	DATE
This NYC Startup Uses AI to Help Airlines Save Money and Passengers Aggravation	June 2018
Parallel 18: 10 Startups You Need To Know About Now	August 2017
Techcrunch: Here’s what the top accelerators in North America are funding	June 2017
Techstars: Announcing the 2017 Class of Techstars Berlin	January 2017

How ICM Hub's Chat Works

Decide where and when your assistant will appear to customers.
When they interact, conversations will map directly to your support processes and scripts (we’ll train it together).
Customers are guided to a satisfactory result, and the entire interaction is tracked and confirmed.
If the bot can’t handle a request, the interaction is automatically handed off to a live agent.

Platform Features

Here's some of the features included in our platform.

Powerful Dashboard

Our powerful dashboard provides clients with real-time access data and key metrics.

Customer chats
Interaction analysis
Resolutions and feedback

Natural Experience

ICM Hub provides a fully-featured chat solution that delivers a natural experience for users.

Organic, fluid conversations
Contextually aware
Rich chat extensions

Machine Learning

ICM Hub uses state-of-the art machine learning models trained with carefully curated data sets.

Proprietary dataset
Built in intent support
Entity extraction

Integration

At ICM Hub we believe our implementations come to life with integrations.

API plugin system
UI widget framework
Custom integrations

Proactive Controls

Our invocation hook technology enables a bot to proactively engage.

Rule based triggers
Event based triggers
External link triggers

Multi Channel

Ensure users can always contact you wherever with multiple channel support.

Website widget
Mobile integration
Messaging platforms

Book a Demo Download Brochure

Our Team

A few words about how great our team is.

Alex

CEO

Entrepreneur with a combined five years in tech startups. Cofounder at ICM Hub. Previously worked at EY, SAP and BMW.

Sandra

Data Science

Six years of tech startup experience. Background in Data Science and Finance. M.A. in Quantitative Methods - Columbia University

Olly

CTO

Experienced software architect with a track record in developing & implementing NLP solutions. Formerly IBM Watson

Carlos

Product

Talented software developer with a track record in developing & implementing software solutions. Previously IBM.

Fabien

Finance Director

Commercial Banker with over 10 years experience. Stanford alumn. Previously ING.

Ranjana

Sales Engineer

Engineering background and has over 10 years work experience Previously Amazon.

Helena

Linguist

Experienced customer service specialist and translator. Speaks 5 languages. From Spain.

Max

Data Analyst/Linguist

Besides NLP/ML he speaks 5 languages. From Ibiza.

This could be you

We are always on the look out for talented and enthusiastic people, get in touch if you'd like to learn more.

About Us

Empower customers on the fly with our Airlines chatbot!

ICM Hub specializes in conversational intelligence, providing customers with fast and accurate data by interpreting their needs through airlines centric Artificial Intelligence (AI), natural language processing and machine learning.

Specialized for the airline industry

Our AI solution caters to airlines, who have trouble keeping up with increasing & frequent customer enquiries by providing timely, automated, first-class and AI-powered customer interaction, so that the service personnel can instead focus on the difficult and more pressing customer conversations.

Headquartered in New York

Accelerated by Techstars